Canvas Credentials Help & FAQ

Accessing your CSU System Credentials badge and/or certificate

Scroll down for instructions to:
Retrieve my badge/certificate using the link I received in an email
Retrieve a badge/certificate I earned even though I don’t have an email link
Resave/reprint a PDF certificate that I earned

I received an email that says I earned an award. How do I retrieve my badge/certificate?

Log in: The “Go to the Badge” link in the email – or clicking on the badge image - should open the Canvas Credentials home page. Log in using whatever email you used to register for the course. If you need to create a Credentials account, use the same email you used to register for the course. You will not be able to see your awards if you use a different email from the email you used to register for the course.

Logging in to Canvas Credentials will take you to your badge “Backpack”. Click Select Space > Account (under Canvas Badges Personal).

Open Badge. In the Badges tab (in your Backpack), click the Badge link.

Share your award badge: From the badge award page, click the “Share” button on the right to share your badge on LinkedIn or another online platform.

Download your award badge image: Click the “Download” button to save the badge as an image file that you can place in a document.

Save or print your award certificate (PDF):
From the badge award page, click the three vertical dots (More options). Click “Print” to display your certificate. Some awards may not have PDF certificates enabled. All OEE-issued awards do have PDF certificates enabled.
Click the “Print” button to the left of the certificate image. This will open a second window. You may need to use Ctrl+P to open the print dialog. Set the Destination to “Save as PDF.” Set the Layout to “Landscape.” Click More Settings and uncheck “Headers and Footers” in the Options menu. Save your certificate. To print, select your printer as the Destination and follow the steps above to format your printed copy.

Problems? Email your course manager or instructor.

I can’t find my email, but I should have received an award. How can I receive my award?

Log in: Go to https://colostate.badgr.com/public/organization/badges and use the “sign in” option at the top. Log in using whatever email you used to register for the course. If you need to create a Credentials account, use the same email you used to register for the course. You will not be able to see your awards if you use a different email.

Select “My Badges” to view badges that you have earned through CSU System programs. Click the three vertical dots on the badge image (More options) to access options to share, download, or print your award.

Save or print your award certificate (PDF):
From the badge award page, click the three vertical dots (More options). Click “Print” to display your certificate. Some awards may not have PDF certificates enabled. All OEE-issued awards do have PDF certificates enabled. Click the “Print” button to the left of the certificate image. This will open a second window. You may need to use Ctrl+P to open the print dialog. Set the Destination to “Save as PDF.” Set the Layout to “Landscape.” Click More Settings and uncheck “Headers and Footers” in the Options menu. Save your certificate. To print, select your printer as the Destination and follow the steps above to format your printed copy.

Problems? Email your course manager or instructor.

I lost my course PDF certificate and I need to save/print another one. How can I do that?
Some awards may not have PDF certificates enabled. All awards issued by the CSU Fort Collins Office of Engagement and Extension do have PDF certificates enabled.

Log in: Go to https://colostate.badgr.com/public/organization/badges and use the “sign in” option at the top. Log in using whatever email you used to register for the course. If you need to create a Credentials account, use the same email you used to register for the course. You will not be able to see your awards if you use a different email.

Select “My Badges” to view badges that you have earned through CSU System programs. Click the three vertical dots (More options) to access options to share, download, or print your award.

Save or print your award certificate: From the badge award page, click the three vertical dots (More options). Click “Print” to display your certificate. Click the “Print” button to the left of the certificate image. This will open a second window. You may need to use Ctrl+P to open the print dialog. Set the Destination to “Save as PDF.” Set the Layout to “Landscape.” Click More Settings and uncheck “Headers and Footers” in the Options menu. Save your certificate. To print, select your printer as the Destination and follow the steps above to format your printed copy.

Problems? Email your course manager or instructor.