Go to https://outlook.office.com/mail/ Sign in with your account using the format NetID@colostate.edu If you are signed in with another Microsoft account, open a private/incognito window by pressing Ctrl+Shift+N or Ctrl+Shift+P and go to https://outlook.office.com/mail/ and login Click the settings/gear icon located in the upper right area (if the image below is too small, right click it and select save image, or open image in new tab) Select Mail on the left in the menu/screen that pops up, then select Forwarding in the sub-menu Select “Enable Forwarding” Put your county email address in the “Forward my email to” field Select “Keep a copy of forwarded messages” Click the Save button at the bottom of the menu/screen Considerations/Cautions/Warnings If your county email changes, you will need to update the forwarding address that you entered. County IT or the email provider should be consulted first before OEE IT for issues with email delivery/forwarding from a CSU account to a county email account.

Different wireless devices will have different ways to connect to CSU wireless network on campus in Fort Collins. Examples of devices that would need this information are Remarkable 2 tablet, iPad, ChromeBooks, older cell phones, etc. On the device you want to add to wireless, navigate to the Settings and WiFi options. The device should list all available WiFI connections. Choose: CSU-Net. Add the following information to each field to manually connect to CSU-Net wireless: Field Name Information to Add/Choose EAP method: PEAP Phase 2 authentication: MSCHAPV2 Enter identity: NetID (Your CSU NetID) Trust Certificate: Trust on First Connection Anonymous identity: Leave this blank Password: Password (CSU NetID related password) If more assistance is needed, please send an email out to OEE_Helpdesk@colostate.edu .

The first things to check are if emails are in the Junk folder and ask if the user has any automatic email rules for moving emails to specific folders. In the case that neither of these issues are the case, more in-depth troubleshooting is needed. Here are two useful ways to track down where the break is happening in the chain of the email connection. Item 1: Send Test Email to Email Address Having the Problem – This will determine if an email forwarding rule is being used and if the remote server is receiving the email. 1. Send a normal email to the person/system email address having issues. Before sending the email, select from the top menu, Options. Choose the following: Request a deliver receipt -- this option will give an email back that the email was delivered to the server and the users email box. It means email is working. (useful when there is a firewall or remote email server rejecting the email type issue) Request a read receipt. – this option will give you an email back when the receiver of the email has opened the email and is reading the email. (useful when checking for email rules, emails going to junk, etc.) In situations where there is an email being sent to a generic email box and then forwarded to another email box, the delivery receipt will have one email name but the read receipt will have a different email name. For example, Registration@colostate.edu email box is the generic email box that is auto forwarded to Registrars_Office@colostate.edu. When the forwarding rule brakes between the two, the email sent to each email box had different response in that Registration@colostate.edu did get a delivery receipt, but Registrars_Office@colostate.edu did not provide a read receipt. This tells you that the forwarding of email is broken. Item 2: Read Internet Headers for Error Code - The SMTP protocol provides a WEALTH of information. This log the protocol provides is by default and makes troubleshooting so much easier. To access the SMTP log, in Outlook, double click on the email of interest to open the email up. In that email, select the File menu. On the right-hand side of the email that pops up choose: Properties. In the Properties window, in the Internet Headers box, look at when the email was sent, when the email was received, who the email was sent from, what email server sent the email and what email server received the email, etc.. Important Point: SMTP protocol includes a lot of useful information. If you scroll through this log of details, if the SMTP protocol/email servers have an error, errors are listed under the server’s name. You can Google that error code to understand what the problem is. Note of Caution: Each server in the chain of sending and receiving emails has to accept the email address as a valid email address. In most cases, this is true as a default setting. In some organizations, there is an additional level of security in which an "allow email from" list is added as a filter to all emails coming into the system. If the email address is not recognized or allowed, the email is dropped. This happened with Larimer County for Keri Rollins. We had to call Larimer County IT team and have them add Keri Colorado state email address to the allow list.

To join a listserv visit https://lists.colostate.edu/cgi-bin/mailman/listinfo. Find the listserv that you wish to join. If you hit ctrl+F it will bring up a search bar to make this a little easier. There are over 1000 lists in there, most of which are not associated with OEE. Click on the listserv you want to join and it will take you to a page like this: Enter your email address in the appropriate field under "Subscribing to [Listserv name]" click the reCaptcha to prove you're not a robot then the "Subscribe" button. If the list is closed, the list moderator will have to approve your subscription request.

Here are the instructions for adding a waiting room for meetings in Microsoft Teams. Setup the MS Teams meeting with the needed date, time, title and Location (Microsoft Teams Meeting). Go to your calendar and open up the meeting you just made. At the bottom of the meeting invite and MS Teams login instructions, select the link: For Organizers: Meeting Options. The Meeting options web page will open in a web browser. Select the category from the left: Security On the right under “Security” update two options: i. Who can bypass the lobby - choose: Only organizers and co-organizers ii. Who can admit from the lobby - choose: Organizers and co-organizers. iii. Select the Save button.

If you are a moderator for a listserv you will receive email notices when an item needs your attention. These circumstances vary depending on how the listserv is configured but may include when a moderated person posts to the listserv or when someone requests to join or leave the listserv. These emails will look something like this: Your authorization is required for a mailing list subscription request approval: For: jane.doe@colostate.edu List: yourlistservname@lists.colostate.edu At your convenience, visit: https://lists.colostate.edu/cgi-bin/mailman/admindb/yourlistservname to process the request. The hyperlink in the email will take you to your listserv’s moderator page. You are encouraged to bookmark that site for easy access. The listserv moderator page will always be https://lists.colostate.edu/cgi-bin/mailman/admindb/[yourlistservname] If you browse directly to that link you will see the moderator login page: If you do not know your listserv's moderator password, please submit a helpdesk ticket and we can provide it: OEE_Helpdesk@colostate.edu If there is an action item, such as a held message or a membership request, it will look like this: Select the action you wish to take and click the “Submit All Data” button. You can view the content of the message by clicking the number to the left of the Subject line. Action definitions: Defer: This means to postpone a decision or action. In the case of a message held for moderation, deferring means keeping it in a holding queue without accepting or rejecting it immediately. You can revisit it later. Accept: This action allows the message or membership request to proceed. For messages, it means delivering them to the list's subscribers. For membership requests, it means granting the request and adding the person to the list. Reject: This action prevents the message or membership request from being processed. For messages, it typically bounces the message back to the sender with an explanation. For membership requests, it denies the request and informs the applicant. Discard: This action silently removes the message or membership request without any notification to the sender or applicant. The message or request is essentially deleted without further action. Generally, you will want to either Accept or Reject the request. Advanced options If the request is from an individual that you think should not be moderated, you can check the “Clear this member's moderate flag” box, Accept or Reject the message, and click the Submit All Data button. In this example the message will be sent out to all members of adminbb and any future messages from that sender will bypass moderation and automatically be sent out to all adminbb members. This should be reserved for VIPs and list owners.

Unsubscribing from a Listserv Visit this site: https://lists.colostate.edu/cgi-bin/mailman/listinfo Select the listserv you wish to unsubscribe from. There are over 1,000 listservs here. It may be easier if you use your browser’s search function (CTRL + F for Chrome, Firefox, and Edge) and type the name of your listserv. Click on the name of the listserv on the page (not the search bar shown above) and that will take you to the listserv’s information page Enter your email in the unsubscribe section and click the “Unsubscribe or edit options” button. If you have multiple email addresses (i.e.: a county and a CSU email) you must use the email that is a member of the list. Some people have both in there. To unsubscribe, simply click the Unsubscribe button.

If you have an employee who is not a CSU employee but needs an associate NetID/eID, please fill out the attached form and submit by emailing it to OEE_HR@colostate.edu. HR processes all NetID/eID requests. Once they have their associate ID, they will be granted access to CSU's Office 365 suite of applications (Outlook, Sharepoint, etc.), including receiving a CSU email address. After this process is complete, then OEE IT can add them to appropriate email distribution lists, Teams, and SharePoint sites if needed.  If they need a Teams Voice number, please submit a helpdesk ticket with OEE_Helpdesk@colostate.edu once they have their associate ID.